Press Release: Deacom, Inc. Invests in Customer Experience Through Expansion of Testing Practices of its ERP Software
WAYNE, PA – July 31, 2013 – Deacom, Inc.
, producer of an ERP software solution
for process manufacturers of adhesives, sealants, chemicals, lubricants, cosmetics, food, beverage, pharmaceuticals, nutraceuticals, paints and coatings, has further developed their rigorous software testing procedures, in support of an overall strategy to enhance customer experience.
Driven by the goal of solving a system issue only once, Deacom has developed a preventive approach to testing that is intended to proactively identify and fix defects in new releases of the software, with minimal disturbance to the user. As a result, customers have increased control over their daily operations and can focus on providing high quality products and service to their customer base. Newly developed automated testing procedures are making the process faster and easier for Deacom customers while also expediting development and strengthening the functionality of the ERP solution.
“We believe in simplifying operational complexity for our customers. In part, this means eliminating issues before the customer realizes they exist. Resolving issues by addressing the root of the problem is key to achieving that,” said Deacom President Jay Deakins. “Deacom has always had robust testing practices that allow us to take action early, but there is always room for improvement, especially where it concerns the satisfaction of our customers.”
Deacom continues to explore a variety of initiatives to maximize system efficiency and ease of use in an ongoing effort to optimize customer experience.