Priority Management
We work with our customers to understand their priorities and ensure we are working on them in the order that makes the biggest impact on their business.
Fix the Headaches
Together, we identify and put solutions in place for some of the issues our customers might be experiencing.
Stay Current
When issues need to be fixed, it often requires updating, which keeps the software up-to-date.
Customers should work with Deacom’s in-house, non-contracted Support Team to work through their issues. Our method of tackling the top priority tickets first and moving through the list in iterations has proven to be very effective in quickly solving issues. Whether it is software related or a training issue, we are here to assist you.
Alleviate frustrations with issues that might arise.
Access on-demand training.
Stay in-the-know with a constant feedback loop.
The Support Team was able to help Raining Rose work through their top ten issues that came up after updating to version 15.02. After the priority tickets were defined, we were able to get fixes in place, demonstrate the fixes for them, and then release a build that included all of their resolved issues.
Our Support Team will meet with customers to determine their priority list.
From there we work with our development team to fix top issues first.
As we resolve these challenges, we meet again with the customer to test and verify the fix.
Lastly, a build is delivered for the customer to test and eventually move to production.
This strategy reduces cycle time since issues are verified before a build is delivered.
Issue management is included within the yearly Kaizen fee. There are no additional charges for support or development work related to your issues.
Explore more of our services
Business Consulting
Ensure that you have a clear path to meet long-term strategic goals with Deacom’s Consulting and Customer Success program.
Support
Deacom’s support team is always available to make sure you are getting the most value out of your ERP system.
ECI Connect Conference
The Deacom Discover User Conference is now part of ECI Connect. Join us this year in beautiful Colorado for the premier user conference that helps you get the most out of your software and reap the networking benefits of being an ECI customer.
Deacom ERP Upgrades
Staying up to date with the latest version of Deacom ERP ensures customers are able to take full advantage of the latest technology and newest features.
