We work with our customers to understand their priorities and ensure we are working on them in the order that makes the biggest impact on their business.
Fix the Headaches
Together, we identify and put solutions in place for some of the issues our customers might be experiencing.
When issues need to be fixed, it often requires updating, which keeps the software up-to-date.
Alleviate frustrations with issues that might arise.
Access on-demand training.
Stay in-the-know with a constant feedback loop.
Our Support Team will meet with customers to determine their priority list.
From there we work with our development team to fix top issues first.
As we resolve these challenges, we meet again with the customer to test and verify the fix.
Lastly, a build is delivered for the customer to test and eventually move to production.
Ensure that you have a clear path to meet long-term strategic goals with Deacom’s Consulting and Customer Success program.
Deacom’s support team is always available to make sure you are getting the most value out of your ERP system.
Learn what’s new in DEACOM, refresh your knowledge on best practices, collaborate and develop new relationships with your peers, and take the opportunity to have one-on-one time with our product experts.
Staying up to date with the latest version of DEACOM ERP ensures customers are able to take full advantage of the latest technology and newest features.