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Business Consulting

Deacom has a breadth of consulting services available for customers, including the enabling of Hyper-Tight Process Control™, to continue adding value at all stages of their ERP lifecycle

ERP Driving Business Decisions

Deacom is designed to be a tool that drives strategic business decisions, not just serve as a data management platform. Working with Deacom experts to ensure that the optimal processes are in place based on our customers’ specific needs allows this value to be realized.

Streamline Initiatives

Working with our team to take the lead on these efforts ensures that project plans are designed with a holistic view of the customer’s overarching goals.

Cost Savings

Partnering with Deacom’s consulting services team to expedite initiatives leads to savvier end users, better data, and ultimately more time focused on running your business instead of managing your ERP software.

Deacom’s consultants not only have extensive Deacom ERP knowledge, but also extensive industry knowledge. With that synergy, our team has the foundation and expertise to understand how Deacom can be applied to meet the changing business requirements of customers. Each consulting engagement is unique, but the Deacom team is fully equipped to understand our customers’ needs, and ultimately deliver a successful project.

Hear what it’s all about from Matt Miller, our Manager of Customer Relations

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Deacom Consulting

Enhanced user experience

Transfer of knowledge from Deacom experts as it relates to Deacom ERP and industry expertise

Proactive approach to process improvement

What is Hyper-Tight Process Control™?

With the Hyper-Tight Process Control™ service from Deacom, businesses can create scalable and repeatable processes with no breaks in process control. It enables them to easily identify issues within the supply chain early and fix – or eliminate – them before they turn into costly mistakes. This level of visibility and control is only achieved by creating procedures and checkpoints that ensure specifications and compliance standards are met consistently. Sometimes that may bring an entire process to a halt, but it will save the company from damaging their reputation, facing legal issues, and losing money in the long run.

With the help of Deacom, businesses like yours, can gain confidence in knowing their company will always deliver the level of quality that their customers have come to expect.

With Hyper-Tight Process Control™, you can reduce the “cost of being wrong” by:

Managing warehouse, production, quality control and other necessary, industry-specific functionality from one ERP system and login

Gaining visibility and data accuracy with real time process information

Detecting quality issues as soon as possible

Preventing error-based cost explosion

Securing and delivering consistent quality

Preventing workers from bypassing critical quality checkpoints

To achieve Hyper-Tight Process Control™ with DEACOM ERP, our team will help you:

  • Determine and document which elements of your supply chain are quality critical (procurement, quality control, receiving, production, shipping, document generation, etc.)
  • Define the process checkpoints and quality data specifications/formulas on an item/recipe/customer level
  • Define escalation procedures when a process stop is indicated
  • Test and refine the system

Hyper-Tight Process Control™ is what equips businesses with the ability to identify quality issues within the supply chain as soon as possible and fix or eliminate them before they become costly problems downstream. With Deacom's Hyper-Tight Process Control™ , businesses can improve visibility and control with quality checkpoints and ensure that specifications and compliance standards are met consistently – even if the entire process must come to a halt during the journey. Hyper-Tight Process Control™ is what empowers enterprises to reduce mistakes and maintain the level of quality that customers have come to expect.

Steps to a successful consulting engagement with our team:

  • Gather specific customer requirements.
  • Develop a plan tailored to the customer’s objectives.
  • Allocate appropriate Deacom resource(s).
  • Dedicated Deacom resource(s) will coordinate a structure for consulting sessions that fits the customer’s schedule.
  • Execute sessions with the customer remotely or on-site.
A food and beverage customer of ours recently hired a new Vice President of Sales who was very interested in leveraging CRM functionality within Deacom. His goal was to centralize all data within Deacom and eliminate redundant processes for the sales team. He also wanted to use the mobile application, as their sales folks are rarely all in one place and often on the go.

While this customer could begin using the CRM functionality within their current version of Deacom, there were significant advancements to the CRM and mobile application in more recent versions of Deacom that would benefit their organization for the long-term. With all of this in mind, we put together a project plan for this customer, streamlining efforts to upgrade their Deacom environment, fully roll out CRM functionality and the mobile application, and train end users on both.

By using our consulting services to execute this project, the customer was able to work through these objectives in parallel, and ultimately see the project to completion faster than if they had approached it on their own.

Customers should keep in mind that consulting services projects can look as simple as fine-tuning basic processes and necessary user training, or as extensive as overhauling current processes and implementing significant new functionality. Our team is here to support customers at any and all phases of their use of Deacom ERP.

Explore more of our services

ECI Connect Conference

ECI Connect Conference

The Deacom Discover User Conference is now part of ECI Connect. Join us this year in beautiful Colorado for the premier user conference that helps you get the most out of your software and reap the networking benefits of being an ECI customer.

Cloud Hosting

Cloud Hosting

Host and manage your Deacom ERP environment in the cloud so you can stay focused on other critical business matters.

Ongoing Process Evaluation

Ongoing Process Evaluation

We conduct regular health checks with our customers to understand how you can best utilize the ERP software to help improve your business.

New Employee Training

New Employee Training

Get new users up to speed on Deacom ERP with training directly from our team of experts.