Prior to establishing Deacom Inc., Jay Deakins was the Founder and CEO of a manufacturer of all-natural cleaning products distributed through national supermarket chains and other retailers. Discouraged by the complexity of software options available at the time to run his business, Deakins took it upon himself to program a solution himself. As a direct result of this experience, Deakins formed Deacom, Inc. in 1995, setting up an office in his basement and creating an ERP system specific to the needs of the manufacturing industry. There he single-handedly developed the earliest versions of DEACOM ERP software from scratch, implemented the technology and supported customers during the day, and wrote code to further advance the software at night. Today, Deakins continues to grow the company with a large professional staff and a new 37,000 square foot, state-of-the-art headquarters in Chesterbrook, PA. He currently resides in Devon, PA and when not working to grow Deacom, spends his spare time playing golf, running, biking, and flying his airplane.
Scott Deakins oversees the operation strategies for Deacom, from the high-level product design to the delivery of services. Scott has a passion for software that started through watching his Dad start Deacom in the family basement. His passion grew as he built websites, mobile applications and worked with different software applications throughout his career. Prior to joining the Deacom artisans in 2011, Scott worked for Deloitte’s Oracle consulting practice where he gained priceless exposure to the ERP world. The complexities Scott encountered throughout this experience drives him to push the Deacom team to make DEACOM ERP as simple as possible every day. Outside of the office, Scott enjoys golf, running and a good book.
Mike joined Deacom in January of 2017 as our Director of Finance. He manages all of our financial functions and, not surprisingly, uses DEACOM to do it - the same ERP system we offer to all of our customers. Mike has an MBA from UVA and is a Six Sigma Black Belt. In his previous role, he was a key player in revitalizing a 100+ year old manufacturing company, with responsibilities that included product management, finances, and ERP execution. Mike is an avid golfer and likes to hike.
Sheridan serves as the Director, Software & Services at Deacom, managing the day-to-day operations of our implementation services, live customer support, development, and product design. Having started programming at a young age, Sheridan joined the company in 2010 as a junior-level software developer and quickly rose to the development manager position before taking over operations as a whole. His vast experiences at Deacom makes him well positioned to manage the operations team and continue working to elevate the company’s software and service.
As our Implementation Relationship Manager, Steve serves as a liaison for our customers and internal implementation teams, beginning with our project kickoffs and ending with the handoff to our support and customer success teams. His natural troubleshooting abilities have served him well in his various careers as a commercial electrician, Operations Manager for a commercial baking company, and his 20 years of experience in software implementation and customer care.
Matt joined Deacom in 2016 after a career in sales/operations in the startup world. He has led teams of all sizes in a management capacity and fell in love with building up employees both personally and professionally. After completing his Master’s degree in Human Resources from Temple University, Matt moved into the HR Manager role from his position on the hiring team. As the HR Manager, Matt is responsible for making sure all of the employees at Deacom are offered the best benefits and work environment possible. In his spare time, Matt is incredibly busy trying to raise 2 little girls with his wife and constantly relives the Eagles Super Bowl win in his head!
Jason joined the Deacom team in early 2015 as a senior developer. He quickly rose through the ranks becoming a lead developer on DEACOM and today now serves as our Manager of Technical Operations. He is tasked with overseeing the day-to-day tasks of the development and support teams, and places a heavy emphasis on meeting quality standards along with delivering a product to meet our customers’ needs. Jason is a graduate of the University of Delaware and holds a degree in Computer Science. Prior to Deacom, Jason worked on applications for the United States Nuclear Fleet and spent some time in healthcare working on CRM and Commission systems. While not helping to code the latest enhancement in DEACOM, he can be found at home learning how to be a brand new Dad.
As Public Relations Manager, Kelly focuses her efforts on building Deacom’s public reputation and position in the market as an innovative, reliable ERP provider. She has spent her entire career developing and implementing PR strategies specifically for technology companies looking to stand out within the very competitive tech market. Kelly has a BA in Communications from La Salle University with a focus in Public Relations and Marketing. While in college, Kelly lived in Rome for four months studying International Marketing. Traveling to a different city or country every weekend, she developed a serious case of the travel bug. Suggestions for her next adventure are welcome!
Domenick joined the team in 2015 to assist with our digital design and marketing efforts. He brings a range of experience with him in his 20 years of working within the software and e-learning industries as a web designer, creative director, and product marketing manager. He is passionate about employing a level of art direction in everything he produces, whether it is editing a video for our blog, branding graphics for a new campaign, or updating the user experience of our website. He is constantly inspired by the opportunity to work with a group of individuals who consider themselves true artisans of their craft. Domenick is a graduate of The College of New Jersey where he earned a Bachelor's degree in Fine Art. When not pushing pixels around on a computer, he can be found splitting his time between any number of activities including enjoying his wife's cooking, cheering for his daughters at their various sporting events, or working on his next masterpiece in his home art studio.
Mark joined the team in 2013 after spending a few years within the financial services industry. Moving through the ranks at Deacom, he has held positions in Quality Assurance, Support, Implementation, and Project Management. He has attained a high-level understanding of the ERP software and business needs of our customers. This insight allows him to effectively manage a growing team of technical artisans, improve efficiencies for ticket management, and resolve high-priority customer challenges. His current role as a Program Manager at Deacom is focused on executive level communication and high level planning for our customer's implementations. Mark is a graduate of Penn State University holding a BS in Business Management and a minor in Information Systems Management. When you can’t find Mark at the office he is most likely out in the woods enjoying the great outdoors.
Denise joined Deacom in 2011 with over 20+ years of hardware and ERP software experience. Working her way up the ranks from Technical Support Specialist, Project Manager, Data Conversion Specialist, Lead Data Conversion Specialist and finally Data Manager. She currently heads up our awesome Data Team who supports new and existing customers, along with the Deacom Teams, with their data needs. Denise is a graduate of Ursinus College with a BA in Computer Science and BS in Business Administration. She also has a programming diploma and a Penn State Project Management Certificate. She is married with three wonderful children, who love vacationing in Delaware and Aruba.
Melissa graduated from Saint Joseph's University with a BS in Marketing and began her career in recruiting soon after. She has won multiple awards for her abilities in hiring and was most recently recognized as one of the Top 10 Recruiters in The Greater Philadelphia area. Melissa oversees the hiring department which focuses on the recruitment of our talented Deacom squad. After three years with Deacom, Melissa was promoted to Hiring & Office Manager. In addition to her hiring responsibilities, she is also responsible for new hire onboarding, training, performance management, and all office needs. Melissa has a deep passion for what she does here at Deacom and loves finding other artisans who want to join us in our quest. She has a husband and daughter at home, has traveled the world, lived in Australia, and dreams of retiring on a tropical island one day.
Matt joined Deacom in 2015 as a member of the implementation team. He brought with him a background in supply chain management and experience working with the core vertical markets that Deacom serves. With vast experience in managing customer relationships and driving towards solutions, he was quickly propelled into his current role as Customer Success Manager. This provides him the opportunity to work hand-in-hand with customers live on Deacom and help them identify new strategies for business growth. It is Matt’s responsibility to ensure that our customers are meeting their strategic goals and continuously growing with the Deacom software. Matt is a graduate of the York College of Pennsylvania’s Graham School of Business, where he received a Bachelor of Science in Business Management and played NCAA Lacrosse. When not in the office Matt enjoys traveling the world with his fiancée, cheering for his Pittsburgh sports teams, and spending time with family and friends.
Frank joined Deacom in July 2016 as a member of the Implementation team from the commercial food packaging and distribution industries. As Program Manager at Deacom, Frank oversees many of our current implementations and serves as a customer liaison. He also is a part of the Implementation Leadership team, honing internal processes and resources to improve our customers’ implementation experience. Frank graduated from St. Joseph’s University with a Bachelor’s degree in Food Marketing. He joined us with a diverse background in the food and beverage industry, excelling in several managerial and customer-facing roles in operations, sales, marketing, and process improvement. When not in the office, Frank can be found playing basketball or golf, spending time with family and friends, or tending to his homemade wine near his Philadelphia home.
Matt joined Deacom in January 2015 as a member of the QA team testing the software. Early on at Deacom, he moved through the support team as a technical specialist supporting our customers live on our software and from there spent time implementing the software as an ERP Product specialist, taking several projects to go-live. Through each role, Matt gained an expansive amount of knowledge about the software and became a go-to resource internally which led to the Product Design department and role. He is now responsible for architecting the software as well as taking our customers business requirements and turning them into exciting new DEACOM features. Matt graduated from the University of Pittsburgh with a Bachelor’s degree in Business Information Systems. When not in the office, he can be found spending time with his wife and dog, exploring the city of Philadelphia, and learning about new technological advancements.
Tom joined Deacom at the beginning of 2014 as a Project Manager and helped establish a Project Management Office. He took on managing the PMO while maintaining a full load of projects and transformed the implementation approach to support the explosive growth of Deacom. Since then, Tom has taken over the team that is responsible for technical solutions such as scripting, triggers, and queries, as well as reporting services and internal tools. Tom has over 20 years of software development and technology management experience and brings his passion and entrepreneurial spirit to any assignment he takes on. He has both a BS degree in Mechanical Engineering and a MBA in Management. Prior to joining Deacom, Tom co-founded technology start-ups Capita Research Group and IDF Connect, was an IPT Leader and Engineering Manager with The Boeing Company, and has been a sole proprietor, consultant, and independent contractor within the IT and Software industry.