Software Support Specialist

Job: Software Support Specialist (Multiple Openings)

Location: Chesterbrook, PA


Job Highlights

  • As a technical support representative, work in a fast-paced environment that empowers critical thinking and collaboration with other departments.
  • Foster happy customers and build strong case studies by managing customer needs and optimizing their day to day life.
  • Participate in the software design lifecycle by suggesting strategic changes to the software to improve its usability and image in the ERP community.
  • Gain experience working with one of the most technologically advanced, all-inclusive ERP platforms.
  • Iterate on and maintain Deacom’s track record of world class support.
  • Through Deacom’s impact-based culture, earn the ability to experiment and try on other roles within the organization for future long term personal growth.

The Skills

  • A degree in whatever.
  • Familiarity with IT, ERP, Supply Chain, Manufacturing, or Accounting.

Bonus Points

  • Experience in SQL or relational databases.
  • Experience managing servers and server applications.
  • Experience working in customer service.
  • Superb communication, organization, and deductive reasoning skills.

This position is located in the Philadelphia area. Deacom Inc. is an Equal Opportunity Employer


No Smoking Policy

Deacom has a strict NO SMOKING policy. Employees may not smoke at any time during the standard workday. This means that smoking during the workday, including lunch breaks, is prohibited.


About Deacom

We are the artisans of ERP software, the scientists, the dreamers and the risk-takers. Always seeking the simplest truth, complexity is no match for us. We are the oddballs, disenchanted by the traditional software model, willing to put it all on the line for what we believe is the right path - even if it is not the traditional path. We are the producers of an ERP software like no other, built specifically for process manufacturers looking for a better solution to run their business. An alternative for everyone who has lived the nightmare of failed ERP implementations, broken promises, and clunky software.

Fellow adventure seekers: Embrace your desire to be different and join us in our quest for simplicity. Because as crazy as it might sound, we have a deep and abiding passion for taking the complexity our clients face every day when running their business and breaking it down to the simplest possible solution.

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