Deacom is dedicated to taking the complexity out of developing ERP software for our customers. Our philosophy is strengthened by our employees and the talent, motivation, and energy they bring to Deacom every single day. Below are the bios of our department heads.
Software Operations Manager
Office & Hiring Manager
Human Resources Manager
Public Relations Manager
Founder and CEO
Prior to establishing Deacom Inc., Jay Deakins was the Founder and CEO of a manufacturer of all-natural cleaning products distributed through national supermarket chains and other retailers. Discouraged by the complexity of software options available at the time to run his business, Deakins took it upon himself to program a solution himself. As a direct result of this experience, Deakins formed Deacom, Inc. in 1995, setting up an office in his basement and creating an ERP system specific to the needs of the manufacturing industry. There he single-handedly developed the earliest versions of DEACOM ERP software from scratch, implemented the technology and supported customers during the day, and wrote code to further advance the software at night. Today, Deakins continues to grow the company with a large professional staff and a new 37,000 square foot, state-of-the-art headquarters in Chesterbrook, PA. He currently resides in Devon, PA and when not working to grow Deacom, spends his spare time playing golf, running, biking, and flying his airplane.
Chief Operating Officer
Scott Deakins oversees the operation strategies for Deacom, from the high-level product design to the delivery of services. Scott has a passion for software that started through watching his Dad start Deacom in the family basement. His passion grew as he built websites, mobile applications and worked with different software applications throughout his career. Prior to joining the Deacom artisans in 2011, Scott worked for Deloitte’s Oracle consulting practice where he gained priceless exposure to the ERP world. The complexities Scott encountered throughout this experience drives him to push the Deacom team to make DEACOM ERP as simple as possible every day. Outside of the office, Scott enjoys golf, running and a good book.
Software Operations Manager
Sheridan serves as the Software Operations Manager at Deacom and managing the day-to-day operations of our implementation services, live customer support, development, and product design. Having started programming at a young age, Sheridan joined the company in 2010 as a junior-level software developer and quickly rose to the development manager position before taking over operations as a whole. His vast experiences at Deacom makes him well positioned to manage the operations team and continue working to elevate the company’s software and service.
Steve currently heads up our Project Management Office. He serves as a liaison for a wide variety of business processes including escalated support issues, DEACOM ERP development, and re-evaluation of how our customers utilize the software, to name a few. His natural troubleshooting abilities have served him well in his various careers as a commercial electrician, Operations Manager for a commercial baking company, and his 20 years of experience in software implementation and customer care.
Office & Hiring Manager
Melissa graduated from Saint Joseph's University with a BS in Marketing and began her career in recruiting soon after. She has won multiple awards for her abilities in hiring and was most recently recognized as one of the Top 10 Recruiters in The Greater Philadelphia area. Melissa oversees the hiring department which focuses on the recruitment of our talented Deacom squad. After three years with Deacom, Melissa was promoted to Office & Hiring Manager. In addition to her hiring responsibilities, she is also responsible for new hire onboarding, training, performance management, and all office needs. Melissa has a deep passion for what she does here at Deacom and loves finding other artisans who want to join us in our quest. She has a husband and daughter at home, has traveled the world, lived in Australia, and dreams of retiring on a tropical island one day.
Public Relations Manager
As Public Relations Manager, Kelly focuses her efforts on building Deacom’s public reputation and position in the market as an innovative, reliable ERP provider. She has spent her entire career developing and implementing PR strategies specifically for technology companies looking to stand out within the very competitive tech market. Kelly has a BA in Communications from La Salle University with a focus in Public Relations and Marketing. While in college, Kelly lived in Rome for four months studying International Marketing. Traveling to a different city or country every weekend, she developed a serious case of the travel bug. Suggestions for her next adventure are welcome!
Domenick joined the team in 2015 to assist with our digital design and marketing efforts. He brings a range of experience with him in his 20 years of working within the software and e-learning industries as a web designer, creative director, and product marketing manager. He is passionate about employing a level of art direction in everything he produces, whether it is editing a video for our blog, branding graphics for a new campaign, or updating a snippet of code for our website. He is constantly inspired by the opportunity to work with a group of individuals who consider themselves true artisans of their craft. Domenick is a graduate of The College of New Jersey where he earned a Bachelor's degree in Fine Art. When not pushing pixels around on a computer, he can be found splitting his time between any number of activities including enjoying his wife's cooking, cheering for his daughters at their various sporting events, or working on his next masterpiece in his home art studio.
Jason joined the Deacom team in early 2015 as a senior developer. He quickly rose through the ranks becoming a lead developer on DEACOM and today now serves as our Development Manager. He is tasked with overseeing the day-to-day tasks of the development team, and places a heavy emphasis on meeting quality standards along with delivering a product to meet our customers’ needs. Jason is a graduate of the University of Delaware and holds a degree in Computer Science. Prior to Deacom, Jason worked on applications for the United States Nuclear Fleet and spent some time in healthcare working on CRM and Commission systems. While not helping to code the latest enhancement in DEACOM, he can be found at home learning how to be a brand new Dad.
Mark joined the team in 2013 after spending a few years within the financial services industry. Moving through the ranks at Deacom, he has held positions in Quality Assurance, Support, Implementation, and Project Management. He has attained a high-level understanding of the ERP software and business needs of our customers. This insight allows him to effectively manage a growing team of technical artisans, improve efficiencies for ticket management, and resolve high-priority customer challenges. His current role as the Support Manager at Deacom is to not only develop our technical support team but also the processes in which we manage our customer experience and successes. Mark is a graduate of Penn State University holding a BS in Business Management and a minor in Information Systems Management. When you can’t find Mark at the office he is most likely out in the woods enjoying the great outdoors.
Denise joined Deacom in 2011 with over 20+ years of hardware and ERP software experience. Working her way up the ranks from Technical Support Specialist, Project Manager, Data Conversion Specialist, Lead Data Conversion Specialist and finally Data Manager. She currently heads up our awesome Data Team who supports new and existing customers, along with the Deacom Teams, with their data needs. Denise is a graduate of Ursinus College with a BA in Computer Science and BS in Business Administration. She also has a programming diploma and a Penn State Project Management Certificate. She is married with three wonderful children, who love vacationing in Delaware and Aruba.
Process Engineering Manager
Doug leads the Process Engineering department at Deacom. This involves managing and assigning the skilled Deacom artisans as they work hand-in-hand with our customers through the implementation process. His focus is on discovering our customers’ business needs and challenges and then configuring or crafting solutions with the DEACOM ERP toolbox. Doug has been in the ERP world 10+ years, originally as a customer undergoing implementation, and later performed roles as Support Manager, Project Manager, and Product Manager. This position brings together all those facets to focus on achieving successful implementations for all parties. Outside of work, Doug is an avid hiker, camper, as well as an award-winning homebrewer and certified beer judge.
Director of Finance
Mike joined Deacom in January of 2017 as our Director of Finance. He manages all of our financial functions and, not surprisingly, uses DEACOM to do it - the same ERP system we offer to all of our customers. Mike has an MBA from UVA and is a Six Sigma Black Belt. In his previous role, he was a key player in revitalizing a 100+ year old manufacturing company, with responsibilities that included product management, finances, and ERP execution. Mike is an avid golfer and likes to hike.
Human Resources Manager
Matt joined Deacom in 2016 after a career in sales/operations in the startup world. He has led teams of all sizes in a management capacity and fell in love with building up employees both personally and professionally. After completing his Master’s degree in Human Resources from Temple University, Matt moved into the HR Manager role from his position on the hiring team. As the HR Manager, Matt is responsible for making sure all of the employees at Deacom are offered the best benefits and work environment possible. In his spare time, Matt is incredibly busy trying to raise 2 little girls with his wife and constantly relives the Eagles Super Bowl win in his head!
Customer Success Manager
Matt joined Deacom in 2015 as a member of the implementation team. He brought with him a background in supply chain management and experience working with the core vertical markets that Deacom serves. With vast experience in managing customer relationships and driving towards solutions, he was quickly propelled into his current role as Customer Success Manager. This provides him the opportunity to work hand-in-hand with customers live on Deacom and help them identify new strategies for business growth. It is Matt’s responsibility to ensure that our customers are meeting their strategic goals and continuously growing with the Deacom software. Matt is a graduate of the York College of Pennsylvania’s Graham School of Business, where he received a Bachelor of Science in Business Management and played NCAA Lacrosse. When not in the office Matt enjoys traveling the world with his fiancée, cheering for his Pittsburgh sports teams, and spending time with family and friends.
Frank joined Deacom in July 2016 as a member of the Implementation team from the commercial food packaging and distribution industries. As Project Controller at Deacom, Frank oversees many of our current implementations and serves as a customer liaison. He also is a part of the Implementation Leadership team, honing internal processes and resources to improve our customers’ implementation experience. Frank graduated from St. Joseph’s University with a Bachelor’s degree in Food Marketing. He joined us with a diverse background in the food and beverage industry, excelling in several managerial and customer-facing roles in operations, sales, marketing, and process improvement. When not in the office, Frank can be found playing basketball or golf, spending time with family and friends, or tending to his homemade wine near his Philadelphia home.